Shipping policy

Shipping Policy

Last Updated: July 21, 2026

At 𝑞𝑤𝑒𝑙𝑓𝑗𝑙𝑑𝑓™, we work to make every order experience clear and dependable, from checkout through final delivery. This policy outlines our order preparation procedures, shipping charges, estimated transit times, tracking availability, and the steps to follow when a delivery issue occurs.

How We Fulfill Orders

To provide a wider selection of thoughtfully designed pet products while maintaining reasonable prices, some orders may be dispatched directly from our approved suppliers or international fulfillment facilities.

This fulfillment model allows us to:

  • Offer practical and innovative pet-care products

  • Avoid unnecessary retail and storage costs

  • Maintain more efficient inventory levels

  • Deliver products directly from the appropriate fulfillment location

Depending on product availability, items from the same order may occasionally arrive in separate packages.

1. Order Preparation

Orders are generally reviewed and prepared within 2–4 business days after payment has been successfully confirmed.

During this period, we may complete:

  • Payment and order verification

  • Product inspection

  • Packaging and shipment preparation

  • Shipping label creation

Business days do not include Saturdays, Sundays, or public holidays.

During busy shopping periods, promotional events, or major holidays, processing may require up to 5 business days.

2. Shipping Charges

A standard shipping charge of $5.99 USD applies to each order unless a different shipping promotion is displayed during checkout.

Any available free-shipping offer, promotional rate, or special delivery option will be shown before payment is completed.

3. Estimated Transit Times

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

United States
Approximately 10–15 business days

Canada, United Kingdom, and Australia
Approximately 11–16 business days

Other International Destinations
Approximately 15–20 business days

These delivery windows are estimates rather than guaranteed arrival dates.

Actual transit times may be affected by:

  • Carrier delays

  • Local delivery conditions

  • Customs inspections

  • Severe weather

  • Public holidays

  • Incorrect or incomplete shipping information

  • High seasonal order volumes

𝑞𝑤𝑒𝑙𝑓𝑗𝑙𝑑𝑓™ is not responsible for delays caused by circumstances outside our reasonable control.

4. Tracking Your Shipment

After your package has been dispatched, a shipping confirmation will be sent to the email address entered at checkout.

The confirmation may include:

  • Your tracking number

  • The shipping carrier

  • A tracking link

  • Available shipment updates

Tracking information may require 1–3 business days to become active after the carrier receives the shipping label.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving. Some carriers scan shipments only when they reach major transit facilities or local delivery centers.

5. Multiple-Package Deliveries

Products may be stored in different fulfillment locations. As a result, a single order may be divided into more than one shipment.

When this happens:

  • Packages may arrive on different dates

  • Separate tracking numbers may be issued

  • No additional shipping charge will be added because the order was divided

Please review all shipping confirmation messages before reporting an item as missing.

6. Customs Fees and Import Charges

International shipments may be delivered under Delivered Duty Unpaid, or a similar import arrangement depending on the destination.

The recipient is responsible for any customs duties, import taxes, brokerage charges, or local handling fees imposed by the destination country.

These charges:

  • Are not included in the product price unless clearly stated

  • Are determined by local customs authorities

  • Cannot be predicted or controlled by our company

  • Must be paid by the customer when required

We are not responsible for delays resulting from customs inspections, import procedures, or unpaid customs charges.

7. Address Changes and Cancellations

Orders may enter fulfillment shortly after they are placed.

To request an address correction, product change, or cancellation, contact us within 12 hours of completing your purchase:

Email: service@shjdhaka.asia
Phone: +1 515-971-7672

We will make a reasonable effort to accommodate your request. However, we cannot guarantee that changes can be completed once an order has entered processing or has already been transferred to a fulfillment facility.

Customers are responsible for reviewing the shipping address carefully before submitting an order.

We are not responsible for delivery problems caused by:

  • Incorrect street addresses

  • Missing apartment or unit numbers

  • Incorrect postal codes

  • Outdated contact information

  • Addresses entered incorrectly during checkout

Additional shipping charges may apply when an order must be resent because incorrect information was provided.

8. Delayed Shipments

A package may occasionally take longer than the estimated delivery window.

Before contacting us, please:

  1. Review the latest tracking information.

  2. Confirm that the shipping address is correct.

  3. Check with household members or neighbors.

  4. Contact the local carrier or post office.

  5. Allow several additional business days for unexpected transit delays.

For further assistance, contact our customer care team and include your order number and tracking number.

9. Damaged Deliveries

Please inspect your package shortly after it arrives.

When an item is damaged during transportation, contact us within 72 hours of confirmed delivery and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label

After reviewing the information, we may provide an appropriate replacement or another available resolution.

Please keep the damaged item and its original packaging until your claim has been reviewed.

10. Packages Lost in Transit

A shipment will not be considered lost solely because tracking updates are delayed.

When the shipping carrier officially confirms that a package has been lost in transit, please contact us with your order and tracking details. After verification, we may arrange a replacement shipment at no additional product cost.

We are not responsible for packages that:

  • Show a confirmed delivery scan

  • Were delivered to the address entered at checkout

  • Were refused by the recipient

  • Were not collected from a carrier facility

  • Were returned because of an incorrect or incomplete address

  • Were stolen after confirmed delivery

For packages marked as delivered but not received, customers should first contact the carrier and check the surrounding delivery area.

11. Returned or Unclaimed Packages

An order may be returned to the sender when:

  • The address is invalid or incomplete

  • Delivery is repeatedly unsuccessful

  • Customs charges are not paid

  • The recipient refuses the package

  • The package is not collected before the carrier’s deadline

Any refund or reshipment request will be reviewed after the returned package has been received and inspected. Original shipping charges and return-related costs may be deducted where permitted.

12. Shipping Support

For questions about an order or delivery, contact:

Brand: 𝑞𝑤𝑒𝑙𝑓𝑗𝑙𝑑𝑓™
Company: 4 IOWA CONSTRUCTION LLC
Address: 1750 Lyon St, Des Moines, IA 50316, United States
Phone: +1 515-971-7672
Email: service@shjdhaka.asia

When contacting us, please include your order number so our team can locate your purchase and assist you more efficiently.